Terms of Service

1. Purpose

2. Nature of the Service

3. Service Features

• Free: Basic analysis report (free_result), basic compatibility analysis.
• Paid (7 independent products): Premium Report (premium), Olin Report (allin), Love Report (love), Wealth Report (wealth), Career Report (career), Compatibility Report (compatibility), Team Report (team).
• Add-ons: AI essay auto-generation, saved contacts, report re-access, community, customer support.

4. User Obligations

• Do not enter another person’s personal data without consent.
• Do not copy, distribute, reverse engineer, or disrupt the service.
• Maintain account security and notify us of unauthorized use.

5. Payments and Refunds

• Payment: Premium reports are processed via payment gateways (PortOne, Toss, etc.). Sensitive payment-instrument data such as card numbers and CVC is never stored on the Company's servers; the Company keeps only the transaction records needed for payment verification and legal retention (order number, payment identifier, approval status, amount).
• Consent at checkout: A refund-policy consent checkbox is shown before payment proceeds. Consent records are retained as an audit log (see Privacy Policy Section 3).
• Immediate delivery: Premium reports begin AI generation upon payment completion and are typically delivered within 1–3 minutes as digital content.
• Refund restriction: Due to the nature of digital content, refunds are not available once the report has been viewed (Korea Act on the Consumer Protection in Electronic Commerce, Article 17).
• Eligible refund cases: (1) After payment but before report generation (not yet viewed) — full refund; (2) Report not delivered due to technical error — refund after verification.
• User-initiated deletion and re-purchase: Users may delete their reports from the My Page. After deletion, the same person + same report type can be purchased again. Deletion does not constitute a refund.
• Refund requests: Submitted via supermatchbyhs@gmail.com or customer support. Processed within 7 business days.
• Points: Points are not cash and cannot be transferred between users. Points granted free of charge by the company (sign-up bonuses, event or goodwill grants) are forfeited when account deletion completes. Points purchased with payment may be spent or refunded during the deletion grace period; if no request is made, they are forfeited when deletion completes.
• Nature of points: Points are service credit usable only inside the service and are not cash. 1P is valued at KRW 1, but points cannot be exchanged for cash or for goods of other services, and cannot be transferred or inherited between users.
• Order of use: When points are spent, points granted free of charge by the company are deducted first, and topped-up points are deducted afterwards.
• Paying with points: For members, product purchases and subscription fees are charged by deducting points from the balance. If the balance is short of the price, the payment does not proceed and can be retried after topping up.
• Refund of topped-up points: Unused topped-up points may be refunded. The refund is calculated by subtracting the value of points already spent from the amount actually paid, and is returned to the original payment method. Points granted free of charge by the company are not refundable.
• Refund of items bought with points: If a refund reason in this article applies to an item purchased with points, the deducted points are returned as points. Cash refunds apply only to items paid for in cash.
• Recovery of benefits: When a refund is made, free points and benefits granted in connection with that payment are recovered. If the balance is insufficient at the time of recovery, it is set to zero and the shortfall may be deducted from points granted later.
• Validity of free points: Points granted free of charge by the company to a member expire six months after the grant date. Topped-up points do not expire. We email a notice 30 days and 7 days before expiry, and the points screen shows the amount and date. This clause takes effect on 5 October 2026 and does not apply to free points granted before that date.
• Points records: Deductions, returns, and recoveries are visible in the points history.

6. Limitation of Liability

7. Intellectual Property

8. Account and Authentication

• Email registration (magic link — login link sent by email, no password)
• Google
• Kakao
• Facebook
• Apple Sign-In
• LINE (coming soon — availability will be announced in the service)

8-2. Authentication Obligations

• When using social login, the platform's terms and privacy policy also apply.
• Users are responsible for maintaining account security and must notify us immediately of unauthorized use.
• Creating multiple duplicate accounts is prohibited. Violations may result in account suspension or deletion.

9. Non-Identifying Statistical Data

• For engine improvement and statistical research, we collect inputs and results as non-identifying statistical data separated from accounts.
• This data is not linked to user_id and excludes direct identifiers such as name, email, and IP address. Because combinations such as birth date/time and city may theoretically create re-identification risk, it is managed under pseudonymized-data standards.
• It is used only for statistics and scientific research for engine improvement, as described in Privacy Policy Section 6.

10. Changes to Terms

11. Governing Law